Frequently Asked Questions
When will my order be delivered?
Estimated delivery dates vary by item and are displayed on the product page. Orders are processed within 1-3 business days, and shipping typically takes 5-7 business days. You’ll receive an email with tracking information once your order ships
Can I return my product?
Yes, you can return or exchange products within 30 days of receiving your order, provided they are in their original, unused, and resalable condition.
Can I modify or cancel my order?
You can cancel your order at any time before it has been dispatched. At TriadCommerce, we pride ourselves on shipping items quickly to ensure you receive your purchases as soon as possible. Most orders are dispatched within 1-3 business days, and for certain items, we may even dispatch within 24 hours.
To ensure your cancellation request is processed in time, we recommend contacting our customer support team as soon as possible after placing your order. Once an item has been dispatched, cancellations are no longer possible. If you wish to cancel after dispatch, you will need to initiate a return once you receive the item. Returns are only accepted for items in their original, resalable condition.
For any questions or assistance, feel free to reach out to our support team. We’re here to help!
What should I do if my item my item (or part of it) is damaged?
We take great care to ensure your items arrive in perfect condition. If your item is damaged, you can return or exchange it within 30 days of receiving your parcel.
What should I do if I receive the wrong item or an item is missing from my order?
If you receive an incorrect item or your order is missing an item, please contact our customer support team as soon as possible. We will ensure the correct or missing item is sent to you promptly at no additional cost. Your satisfaction is our priority!